About Us

We are Witham’s finest lettings and estate agency, and focus heavily on Letting, Management, and Sales of domestic and commercial property. WitLet is Witham’s most recognised letting agency and has been part of a family business trading in the town since 1938. Formed as Witham Letting Services, we have steadily grown over the past few decades with a high degree of customer relations towards both our landlords and tenants and are now looking to the future with the development of Online Services for both Lettings and Sales!

Testimonials

Hear from some of our amazing customers

Love the simplicity of the service and the prompt customer support. We can’t imagine working without it.

The simplicity of the service and quick support truly stand out. We can’t imagine working without it.

We love how intuitive the platform is and how responsive the support team remains. We can’t imagine working without it.

The user-friendly interface and reliable support have improved our daily workflow. We can’t imagine working without it.

The reliable service and prompt assistance always exceed our expectations. We can’t imagine working without it.

Client Money Handling Procedures

Safe guarding Client Funds in Accordance with Regulatory Standards

Compliance

This document is to be taken as the Company’s written procedure for Handling Client Money.
These written procedures are set out to ensure compliance with:
  • The Property Ombudsman Code of Practice;
  • UKALA Conduct and Membership Rules;
The Client Money Protection Schemes for Property Agents (Approval and Designation of Schemes) Regulations 2018; and any other regulations and statutory requirements as necessary, and to maintain the best practice.

Handling of Client Money Written Procedures

As a member UKALA and The Property Ombudsman Service, we adhere to the Rules of conduct and any other regulations as necessary by adhering to the following procedures:
  • All Client Money is held in a Client Money Account with an authorised bank or building society, details of this can be found in our terms of business;
  • We maintain one or more Client Money Account(s) into which all Client Money is paid;
  • We ensure that Client Money Account(s) are designated as such and are easily distinguished from other accounts;
  • We have confirmed in writing with the bank holding the Client Money Account that the bank acknowledges that monies in the Client Money Account must not be combined with, or transferred to, any other account maintained by the Company, and the bank shall not be entitled to exercise any right of set off or counterclaim against the money in that Client Money Account in respect of any sum owed to it in respect of any other account of the Company;
  • We keep records and accounts that show all dealings with Client Money and demonstrate that all Client Money held by the Company is held in a Client Money Account;
  • We publish our procedures for handling Client Money on our website;
  • We provide a copy of our procedures for handling Client Money to any person who may reasonably require a copy, free of charge;
  • We keep records and accounts that show all dealings with Client Money;
  • We repay any Client Money without delay if there is no longer any requirement to retain that money or the relevant client requests it; and
  • We hold and maintain Professional Indemnity insurance cover that is appropriate for the Company’s size, income, type of work and the amount of Client Money held.

Complaints Procedure

Steps for Raising a Complaint and Getting It Addressed Promptly

In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
  • We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House,43-55 Milford Street, Salisbury Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following: 1. You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
2. The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.

Fees

Transparent Fee Structure for Landlords & Property Services
1. Traditional Full Managed:

Initial Letting Fee

£540 inc. VAT

Management Charge (PCM)

7.92% + VAT (9.5% inc VAT)

Tenancy Agreement Renewal Fee

£150 inc. VAT

Re-let Fee

£540.00 inc. VAT

Inventory

Range from £175 to £350

Insurance (Rent Guarantee)

£239 (6 months) / £299 (12 months) (first 12 months included)

N.B Our Managed service includes an “Inventory Only” as part of the setup costs
2. Traditional Non-managed:

Letting Fee

£100% of 1 Month’s Rent + VAT

Tenancy Agreement Renewal Fee

£150 inc VAT

Inventory

Range from £175 to £350

Insurance (Rent Guarantee)

£239 (6 months) / £299 (12 months)

N.B Have you consider our protected rent collection? Have a look on page 9 (FYI, over 12 months it’s cheaper)!
1. Online Fully Managed:

Initial Letting Fee

£360 inc. VAT

Management Charge (PCM)

5.5% + VAT (6.6% inc. VAT)

Tenancy Agreement Renewal

£99 inc. VAT

Re-let Fee

£360 inc. VAT

Inventory

Charged separately (from £175)

N.B Online managed service is supported digitally with limited in-person visits.
2. Online Let Only:

Letting Fee

75% of 1 Month’s Rent + VAT

Tenancy Agreement Renewal

£99 inc. VAT

Inventory

Charged separately (from £175)

Rent Guarantee Insurance

Optional (from £239)

N.B Online Let Only service is ideal for experienced landlords.

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